HI !
Thank you so much for taking the time to share your experience. We're truly sorry to hear that your bracelet didn't meet your expectations, and even more so that it arrived with damage.
As this review was left anonymously, we're unfortunately unable to reach out to you directly, which is disappointing as we would have loved the opportunity to look into this and make things right.
Each of our stones is natural, so there can be subtle variations in colour and character, but the damage you've described is certainly not the experience we hope any customer has with our jewellery.
If you happen to see this, we'd love to hear from you. Please reach out to us at hello@katyvalentinecollections.co.za with your order details, and we'll gladly rectify it for you.
Thank you again for your honest feedback, it helps us continue improving both our products and our customer experience.